Refund & Return Policy
Effective Date: July 4, 2026
Welcome to ShopyZoo.com.
Customer satisfaction is important to us. This Refund & Return Policy explains your rights and our procedures regarding returns, refunds, replacements, and cancellations for products purchased through our website.
As a global dropshipping retailer, some products are shipped directly from our trusted fulfillment partners. Delivery times and return locations may vary depending on the product and destination.
By placing an order with ShopyZoo.com, you agree to the terms outlined in this policy.
1. Return Period
Unless otherwise stated on the product page, eligible items may be returned within 30 days of delivery.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging whenever reasonably possible.
- Include all accessories, manuals, and promotional items.
- Be accompanied by proof of purchase (order number or receipt).
We reserve the right to reduce or refuse a refund where an item has been used beyond what is necessary to inspect it or has been damaged due to misuse.
2. Items Not Eligible for Return
The following items cannot be returned unless they are faulty, damaged, or incorrect upon delivery:
- Personalized or custom-made products.
- Digital downloads or digital products.
- Gift cards.
- Opened health, hygiene, beauty, or personal care products.
- Underwear, swimwear, earrings, and similar hygiene-sensitive products.
- Products marked as “Final Sale” or “Non-Returnable.”
Nothing in this policy limits your statutory rights where consumer protection laws require otherwise.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or incorrect, please notify us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the item.
- Photographs of the packaging (if applicable).
After review, we may offer:
- A replacement.
- A repair (where appropriate).
- A partial refund.
- A full refund.
You will not be charged for replacement shipping where the issue resulted from our error or a product defect.
4. Order Cancellation
Orders may be cancelled before they enter processing.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery if the product is eligible under this policy.
5. Change of Mind Returns
If you change your mind after receiving your order, eligible products may be returned within the applicable return period.
Unless required by law or where the return results from our error, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law.
6. Return Authorization
Please contact our Customer Support team before returning any product.
Returns sent without prior authorization may be delayed or refused.
Our support team will provide:
- Return instructions.
- The appropriate return address.
- Any required authorization details.
Do not return products to the address shown on the shipping label unless instructed to do so.
7. Return Shipping Costs
If the return is due to:
- A defective product,
- An incorrect item,
- A damaged shipment,
- Or another error on our part,
we will cover reasonable return shipping costs or provide an alternative solution.
For all other approved returns, the customer is responsible for return shipping expenses.
We recommend using a tracked shipping service for returned items.
8. Refund Process
After receiving and inspecting your returned item, we will notify you of the outcome.
Approved refunds are generally processed within 5–10 business days.
Refunds will be issued to the original payment method whenever possible.
Processing times may vary depending on your financial institution.
9. Delivery Delays
Estimated delivery dates are provided in good faith but are not guaranteed.
Delays caused by:
- Customs inspections,
- Weather conditions,
- Transportation disruptions,
- Carrier delays,
- Public holidays,
- Government actions,
- Events beyond our reasonable control,
do not automatically entitle customers to a refund while the shipment remains in transit.
If a shipment is confirmed as lost by the carrier or exceeds a reasonable delivery period, we will work with you to provide a replacement or refund.
10. Lost Packages
If tracking indicates that your package has been lost or has not arrived within a reasonable period, please contact us.
We will investigate with the shipping carrier before determining the appropriate resolution.
Depending on the circumstances, we may offer:
- A replacement shipment.
- Store credit.
- A full refund.
Packages confirmed as delivered by the shipping carrier may require additional investigation before compensation can be approved.
11. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.
If an order cannot be delivered due to incorrect address information supplied by the customer, additional shipping charges may apply for reshipment.
12. Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, VAT, or similar governmental charges.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
13. Promotional Offers
If a purchase included:
- Free gifts,
- Buy One Get One promotions,
- Bundle discounts,
- Multi-buy offers,
all applicable promotional items must be returned to qualify for a full refund unless otherwise agreed.
14. Fraud Prevention
To protect our customers and business, we reserve the right to:
- Request additional information regarding refund claims.
- Verify reported defects.
- Refuse fraudulent or abusive claims.
- Limit service where repeated misuse of our return policy is identified.
These measures will always be applied fairly and in accordance with applicable law.
15. Consumer Rights
Nothing in this Refund & Return Policy limits or excludes any statutory consumer rights available under applicable laws in your country or region.
Where local consumer protection legislation provides greater rights than this policy, those legal rights will prevail.
16. Contact Information
If you have any questions regarding returns or refunds, please contact us.
Customer Support
Email: support@ShopyZoo.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Local Time)
We aim to respond within 24–48 business hours.
17. Policy Updates
We may update this Refund & Return Policy from time to time to reflect operational, legal, or regulatory changes.
The latest version will always be available on this page, together with the updated Effective Date.
Continued use of our website following any updates constitutes acceptance of the revised policy.
